a) All bookings are arranged for the dates as shown on your confirmation letter and are taken in good faith by our Agency but may be subject to change, as may be notified by the Owner prior to the commencement of the booking. We cannot accept responsibility for the actions taken by the Owner of the premises outside our control, and we reserve the right to cancel any booking should anything arise. In this event our Agency will notify you as soon as possible and endeavour to arrange alternative accommodation if possible or refund monies paid.
b) All holiday properties are rented strictly for residential purposes only. Under no circumstances are functions or alike permitted.
c) For all bookings; 50% of the total tariff is due 7 days from making the booking, the final payment is due 14 days prior to arrival. Bookings made within 14 days of the arrival date are required to pay in full at the time of making the booking. If payment has not been received 14 days prior to your arrival, the balance will be deducted from the allocated credit card; when booking you are authorising this payment to be made.
d) For all bookings in December/January; for bookings made before 1st June, a $200 non-refundable deposit will be taken at the date of booking and the 50% deposit is due by the 1st of June, if the booking is made after the 1st of June then 50% will be taken at the time of booking.
e) If for any reason your payments are not received by the due dates, LJ Hooker Yamba reserves the right to cancel your booking and apply appropriate cancellation charges.
2. Arrival & Departure Times
a) The premises are available from 3pm on the day of arrival and are to be vacated no later than 10am on the day of departure unless arranged with Management. Failure to vacate at the required time may incur a late checkout fee of 1 nights tarrif. Keys must be returned to the office immediately upon vacating the premises, no later than 10am. If you shorten your stay, the unused portion of your rental is not refundable.
b) If you intend to arrive after hours, you must make key arrangements with our office. Under no circumstances will keys be left out without full payment and credit card details provided.
3. Payment & Security Deposits
a) The balance of any outstanding monies for the booking must be paid in full no less than 14 days prior to arrival date. A Guest Registration Form is required to be completed by you for all bookings. The registration form requests details of your name, address, drivers license number as well as credit card details. Valid credit card details must be submitted to our office before keys are released; this is required as a security bond for the booking. Please note that no money will be deducted from your card unless we need to make a claim for any of the following: excess cleaning fees, excess garbage removal, dirty barbeque, damages or breakages at the property, late check out, lost keys or any other breach of our terms and conditions which may require us to do so in acting for the Owner. If you do not have a valid credit card, we may request $500 cash or cheque as a security bond for the premises. This money will be refunded to you within 14 days of check out minus any deductions (if applicable), via cheque payment only.
b) It is the Guest's responsibility to make payment by due date, we do NOT send out payment reminders.
c) Payments can be made with cash, cheque, EFTPOS, direct deposit via internet or bank, MasterCard or Visa. Please note: payments made with a credit card will attract a 2.041% surcharge if paid online or 1% surcharge direct with the office.
d) LJ Hooker Yamba reserves the right to make claims on the security bond if the terms & conditions are not met, resulting in loss, extra cleaning, damage, expense of inconvenience. Guests will be notified on claims being made prior to any payments being debited.
e) Card Saving Policy
• Your credit card details are recorded up to 14 days after your departure date. Once the property has been checked for damages, the saved card is removed from our booking system.
• Any claim for extra cleaning or damages charged to your credit card will be itemised including any associated administration costs associated as per our Terms & Conditions and emailed or posted to you accordingly.
• A receipt for the claim will also be forwarded to you.
a) If a Guest cancels a confirmed booking greater than 3 months prior to commencement, $200 will be forfeited.
b) If a Guest cancels a confirmed booking within 3 months prior to commencement, the total deposit amount will be forfeited.
c) If a Guest cancels a confirmed booking within 14 days prior to commencement, the total amount will be forfeited.
The current holiday Guest is given the first option to rebook the property for the corresponding period the following year, subject to Owner bookings. If you wish to rebook the current property, please advise our office before your departure to avoid disappointment. When re-booking a property, you will need to pay $200 to secure your booking and all remaining deposits are due as stated on your booking confirmation letter/email.